Terms & Conditions
By purchasing any service package from Mohar Business, you agree to the terms outlined below.
1. Scope of Work
Each package includes specific deliverables, timelines, and revision rounds, as outlined on our website. Additional work or revisions beyond the package scope will incur extra charges, quoted separately.
2. Client Responsibilities
To keep your project on schedule, you agree to:
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Submit the required project brief within 3 business days of purchase
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Provide timely feedback during the design and revision process
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Deliver necessary content, files, and approvals as requested
Delays in providing this may extend the timeline.
3. Timelines
Project timelines are estimated and begin once we receive your completed intake form. Delays in form submission or feedback may affect delivery dates.
4. Revisions
Each package includes a set number of revision rounds:
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Essential: 1 round
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Starter: 2 rounds
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Enterpriser and above: Up to 4 rounds
Additional revisions are available at an hourly or fixed rate, depending on scope.
5. Payment
Full payment is required at the time of purchase. All prices are listed in AUD and include GST where applicable.
6. Refund Policy
Due to the digital and service-based nature of our work, all purchases are non-refundable once work has begun (i.e., after the intake form is submitted or communication begins).
Refunds are only considered if:
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No form is submitted within 14 days and no work has commenced
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The request is made before any project planning or communication has started
A 10% cancellation fee will apply to cover transaction and admin costs.
7. Project Pausing & Termination
If communication from the client is paused for more than 30 days without prior notice, the project will be archived. A reactivation fee may apply.
We reserve the right to terminate a project if a client is unresponsive, abusive, or refuses to comply with the agreed scope.
8. Intellectual Property & Usage
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Final designs become the client’s intellectual property upon full payment.
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Mohar Designs reserves the right to showcase completed work in portfolios, case studies, and social media unless otherwise agreed.
9. File Delivery
Final design files are delivered in commonly used formats (e.g., PNG, PDF, SVG). Source files (e.g., .AI, .PSD) are included only in specific packages or available for an additional fee.
10. Legal Disclaimer
We are not responsible for any direct, indirect, or consequential damages resulting from the use or misuse of the designs once delivered. It is the client’s responsibility to review and approve all final materials before use.